Returns
As we deal in raw, natural honey — a food product — we do not accept returns of opened or unopened jars for reasons of hygiene and food safety, unless the item delivered is damaged or incorrect.
Damaged or incorrect items
If your order arrives damaged, leaking or incorrect, contact us within 48 hours of delivery at regalnectarhoney@gmail.com or 0511-43 22 99 with your order number and clear photographs of the package and product. After verification we will arrange a free replacement or a full refund.
Cancellations
You may cancel an order before it is shipped by contacting us with your order number. Once an order has been handed to the courier it can no longer be cancelled.
How refunds are paid
Approved refunds for prepaid orders are issued to the original payment method through Razorpay and usually reflect within 5–7 business days, depending on your bank. Refunds for Cash on Delivery orders are made by bank transfer or UPI to the account details you share with us.
Crystallisation is not a defect
Raw honey naturally crystallises over time. This is a sign of purity, not spoilage, and is not considered a defect. Warm the closed jar gently in warm water to return it to liquid.